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Dongguan Minz Rubber & Plastics Co., Ltd.
Add.: No.4, New Industrial Road, Shipai Tangwei, shipai town, Dongguan City
Tel: +86-0769-8665 2688
Fax: +86-796-8180 6477
Contact: Miss Li +86-136 6988 8704
Mailbox:lixiaoxia@dgminz.com.cn
Dongguan Silicone Products Factory Decrypts the Secret of "Zero Customer Complaint" of Silicone Products for You
Release time:
2019-05-29 12:30
Source:
DongguanSilicone ProductsFactory for you to decrypt silicone products "zero customer v." secret
How does the company develop in the long run under such fierce competition? This is a common topic among many entrepreneurs in Dongguan Silicone Products Factory today. When facing this problem, everyone expresses their own opinions. Some people say that they rely on "personal connections", while others say that they cannot do without "talents". Of course, these are an indispensable part of enterprise development. However, in the final analysis, the development of the company depends on the quality and service of the products. Only by putting quality first and providing high-quality service can customers have a greater chance of placing orders. Let me give you the secret of "zero customer complaint" for silicone products.
The first "innovation" innovation is an inexhaustible driving force for the development of an enterprise. Only by constantly pursuing innovation can the company adapt to the changes of market development under the new situation and survive better in the new environment. The company combines the characteristics of the product to open an innovative model, which has the vacuum vulcanizer, injection machine, refining machine and other precision equipment to join, to provide power for the company's product production.
The second "team" to put it simply, a wonderful football match is not played by a certain member, the most important thing is to rely on teamwork. Of course, the development of the enterprise is also inseparable from the support and help of the team. Our company has an excellent R & D and management team, focusing on OEM manufacturing of silicone products for 23 years, and has sufficient experience in product research and development and technical engineering. In the face of product quality problems, can calmly deal with, decisive to deal with the problem.

The third "reform" reform is a long process. The society is constantly reforming and changing. As an enterprise, it can't lag behind. Only by constantly innovating and improving the deficiencies can the enterprise grow. Through the improvement of the bad products, the quality can be guaranteed. The improvement of the company system and management can make the enterprise better and better. Although the process is very long, stick to it, there will be good results.
Fourth "culture", many people say: the quality of a company's products is related to corporate culture. When I first heard this sentence, I didn't quite understand it, but now I seem to understand it. This is an atmosphere that indirectly affects every employee's efforts to do better. Everyone starts from the details, works hard, strictly controls the product quality, and makes the real "zero bad" a reality.
The fifth "service", quality first, high-quality service, enterprises should do better and better, not only rely on quality, but also pay attention to service, good service will give the company points, what is the service? It is to help customers solve problems and give customers satisfactory answers. When customers need to find you, you can be fast, accurate and efficient.
Zero complaints from quality customers-quality is recognized by customers, but it does not mean zero defects. it depends on the communication and interaction between business, quality assurance and engineering department. sometimes, although nitrogen generated by defective products is the processing speed and method of business that satisfy customers, customers may not necessarily issue complaints, or quality assurance and engineering department can provide customers with satisfactory solutions that customers can accept, there will be no complaints or customer complaints, so in addition to the quality of the product itself, the communication between after-sales service and customers is also very important. Customer complaints are not necessarily quality problems, but may be the explanation and response speed of delivery price service problems.
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